Refund Policy
Last updated: 30 July 2026
The short version
You have 30 days from delivery to return anything for a refund, as long as it comes back in the condition it arrived in with the tag still attached.
Your statutory right to cancel
If you are a consumer in the UK or EU, you have a legal right to cancel within 14 days of receiving the item, for any reason, with no explanation required. This right is separate from and additional to our 30-day policy, and nothing here reduces it. To use it, tell us in a clear statement — an email is enough — within 14 days of delivery, then return the goods within 14 days of telling us. We refund within 14 days of getting the goods back, or of proof you sent them, whichever comes first.
Our 30-day policy is more generous, so most customers will simply use that.
How to return something
- Email us with your order number and which item you are returning.
- We reply with the return address and instructions. Do not send anything back before you have that — untracked returns to the wrong address get lost, and we cannot refund what we never receive.
- Pack it properly, send it with tracking, and keep the receipt.
Condition on return
Returned items must be unworn, unwashed, and unaltered, with our tag still attached, and free of smoke, perfume, deodorant marks, and pet hair.
You are welcome to try something on to check fit — the same way you would in a shop. If an item comes back worn beyond that, we may reduce the refund to reflect the loss in value, or return it to you.
Return postage
You pay return postage for a change of mind, and the original shipping cost is not refunded.
We pay if the item is faulty, not as described, or we sent the wrong thing. In that case we refund the item, your original shipping, and your return postage.
Because our items are secondhand, "faulty" means a flaw that we did not disclose. Wear that is photographed and described on the product page is part of what you bought, not a fault.
Refunds
We inspect returns on arrival and process the refund within [RESPONSE TIME] of receiving it, to your original payment method. How long it then takes to appear depends on your bank — usually 5 to 10 working days.
We will email you either way. If we cannot accept the return, we will tell you why before sending it back.
Exchanges
We generally cannot exchange. Almost every piece is a single unit, so there is no second one in another size. Return it for a refund and buy the piece you want instead — and be quick, because it may not be there tomorrow.
Items we cannot accept back
- Anything returned after 30 days from delivery
- Anything worn, washed, altered, or with the tag removed
- Underwear, swimwear, and pierced jewellery, for hygiene reasons
- Gift cards
- Items marked as final sale at the time of purchase
Faulty or wrong items
Email [SUPPORT EMAIL] within a reasonable time of delivery with your order number and photos of the problem. We will put it right — a full refund including postage both ways, and no need to argue about it.
Parcels lost in transit
If tracking shows no movement, contact us and we will open a claim with the carrier. If a parcel is confirmed lost we refund or, where the item still exists, replace it. Bear in mind almost everything we sell is a single unit, so a refund is usually the only option.
Cancelling before dispatch
Email us as soon as you can. If it has not been packed we will cancel and refund in full. We dispatch fast, so this window is short.